Frequently Asked Questions
Last updated
Last updated
If you have any questions, please contact us, and we'll reply as soon as we can. If you need technical support, make sure to provide a valid order number. Normally, it takes about 24-48 hours for us to respond.
We're always here to support you during working days. Before contacting us, please take a look at our frequently asked questions for possible answers. >> Join to our DISCORD support channel << Or contact us directly via email: support@candy-smith.freshdesk.com __________________________________________
No, you don't have to pay for asset support unless you want to customize the engine. You'll get free support after purchasing the asset. We're happy to answer any questions you have about the engine and help you with technical issues. Feel free to contact us prior to purchasing. Any questions please. __________________________________________
Try contacting us by DISCORD again. There might have been a technical issue, causing us not to receive your message. Don't be discouraged and feel free to send us another message. We assure you that we will respond.
If you contacted support over the weekend, please note that our support is available only on weekdays. We strive to respond within 24-48 hours of receiving your request, but only on business days.
If you followed all the steps correctly but still didn't receive a response, please leave a message using the product review form. However, please note that this form is for providing product feedback, not for support. Consider using this option as a last resort.
Regardless of the situation, please know that we value and respect our customers. If you haven't received support yet, it may be due to unforeseen circumstances. Rest assured, we will find a way to assist you! __________________________________________
Your account (upper right icon)
Order history
Find your purchase Invoice Number. This is a long number consisting of 14 characters (2 letters and 12 numbers), for example IN01010102...5
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Can I buy assets from you directly? Unfortunately no, we do not sell assets directly. To receive new updates, you need to buy them only in official store. __________________________________________
Are you available for contract work? Unfortunately, we are unavailable. However, you can seek assistance from our partner*
*Candy Smith does not offer customization services such as reskinning, plugin integration, etc. However, you may contact our partner for assistance in these areas. Please note that we are not responsible for the pricing, quality, or timeliness of their supplementary services. For further information, click HERE. __________________________________________
After the purchase, is it possible to hire you to customize the project according to my specific requirements? Unfortunatly, no. However, you can seek assistance from our partner*
*Candy Smith does not offer customization services such as reskinning, plugin integration, etc. However, you may contact our partner for assistance in these areas. Please note that we are not responsible for the pricing, quality, or timeliness of their supplementary services. For further information, click HERE.
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Do you take responsibility for third-party plugin performance, like Facebook, Unity Ads, etc.? No.
We ask for a fair review of our project and the work we've done.
Please don't rate us poorly for issues with third-party plugins. We integrated them for free, based on your requests. We can't control 24/7 changes made by plugin developers.
If you face problems, please, contact our support. We're here to help with third-party plugin issues. Thank you for your cooperation and understanding! __________________________________________
Is it true that working with your assets does not require the assistance of a programmer? If you lack programming skills but dream of creating your own dream game, our gaming tools are the perfect solution!
Our projects are designed to help you create your game with minimal effort. With our user-friendly EDITOR, you can craft unique levels and seamlessly integrate them into the game map.
Of course, if you wish to expand the functionality or add new gaming features, the assistance of a programmer may be required.
However, it's possible that you won't need one, as our game tool provides a multitude of built-in gaming features. These are more than sufficient to create hundreds of interesting and unique level designs. __________________________________________
What platforms are your assets compatible with?
Our assets are compatible with:
Mobile platforms
WebGL
Desktop platforms Additionally, be aware of the platform restrictions of Unity In-App Purchases (IAP) and Unity Ads, as they may not work on certain platforms.
For more information, please read to the official guides:
Unity Ads guide __________________________________________
Open Unity Hub
Create "New 2D Project". Don't forget to give it a name.
Go to Window
Package Manager
Switch to --> Project: My Asset
Choose the Asset
Press Download
Press Import
And Import again Congratulations! You have downloaded and installed the project. Nice work! __________________________________________
It is difficult for us to answer this question.
It all depends on your skills. Generally if you are asking this question it means that you are not sure how to complete the task, so we would say that it might be "not as easy as you would like".
Try to break the problem down into smaller pieces and explore possible solutions. You can also refer to the documentation to see if the engine provides any specific solutions for your needs. __________________________________________
First and foremost, please familiarize yourself with the Documentation of a project. It contains comprehensive docs to ensure you have all the necessary information. Make sure to review all available resources attentively. If you encounter any difficulties, don't hesitate to reach out to our support team. We will be delighted to provide the assistance you need!
Please note that we do not take responsibility for the engine's functionality after modifications have been made to the source code.
If you feel you are unable to handle it independently, hiring a programmer may be the best solution.
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Yes, you can. However, we recommend making certain changes to avoid issues with Google Play and the App Store. There is no guarantee that you will be the only one using this arts, levels and etc.
No code changes required, they only look at the visual part. __________________________________________
No, our assets cannot be redistributed or resold in any form.
Even after making any changes. They are licensed under the Asset Store EULA, which restricts their usage to the development of your own final games. Please refrain from supporting piracy or unauthorized reselling, as it undermines the efforts of small studios creating original content __________________________________________
We always use only one font with a free license for commercial use - Fredoka One Regular. You can download this font and license here. __________________________________________
